Microsoft Teams Phone Standard

Microsoft Teams Phone Standard is a cloud-based telephony solution that extends the power of Microsoft Teams with comprehensive calling capabilities. It is intended for businesses that want to standardize their communication to a single platform and leverage Teams as their primary communications hub. By integrating Public Switched Telephone Network (PSTN) connectivity through a Microsoft Calling Plan, Direct Routing, or Operator Connect, organizations can enable their employees to make and receive external calls directly from the Teams application. This includes advanced calling features such as voicemail, call park, call forwarding, call transfer, and call queues. Business benefits include a simplified IT environment, reduced telephony infrastructure costs, and enhanced productivity through a unified user experience. Users can easily collaborate within Teams while managing their phone calls, whether working from the office, home, or on the go, with the Teams client available on desktop, web, and mobile devices. Typical use cases include replacing traditional PBX systems, enabling seamless communication for hybrid workers, and establishing a centralized communication point for the entire business.