Annual

LogMeIn Resolve MSP Elevate

Speed up resolutions with hands-on remote support and access with service management.

Vendor:: GoTo
SKU:: logmein-resolve-msp-elevate

AI IncludedBusinessRecommendedEnterprise

GoToAI ReadyBusinessEnterpriseAnnual Prepaid1-Year CommitmentCloudSaaSGlobalMin. 1 licenses

Everything in Launch, plus hands-on remote support and service management: desktop, mobile and camera share remote support licenses, incident management, and session collaboration & transfer.

What's included

Everything in 'Launch', plus

Starting at 100 endpoints

Unlimited agents

Remote Support Licenses included: 1

Camera Share Licenses included: 1

AI credits included: 1,000/yr

Performance Monitor

Terminal Access

Background File Manager

Unattended Remote Access

End User Remote Access

Multi-Session Handling

File Transfer

Admin Mode

Session Recording

In Session VoIP

Multi-Agent Collaboration

Screen Blanking

Lock Keyboard and Mouse

Clipboard Sync

Session Transfer

Windows & Mac Remote Control

iOS Remote View

Android Remote Control

Chromebook Remote View

Incident Management

End User Portal

MS Teams Integration

Custom fields, categories, tags, and statuses

Integrated Remote Support

Custom Helpdesk Domain

Agent-Facing Assistant

Knowledge Base

AI-Assisted Ticketing

End User Troubleshooting

Zero Trust Access Controls

Mass Deploy Devices

Multi-Factor Authentication

Single Sign-On (SSO)

Active Directory Connector

Multi-Company Support

Out-of-the-Box Integrations

PSA Integrations

Advanced Reporting & Activity Logs

Support Center

Community Support

Live Email/Chat/Phone Customer Support

Website PIN Entry Page Integration: Includes LogMeIn Branding

Unlimited Instant (Clientless) Remote Support: RS Agents Only

Session Notes (AI): 1 Credit

Virtual Technician (AI): 6 Credits

Dynamic Insights (AI): 2 Credits

Mobile Device Management (Android, iOS, macOS & Windows): Add-on

Device Configuration and Restrictions: Add-on

Application and Content Management: Add-on

Device and Data Security: Add-on

Real-time Analytics, Dashboards & Reports: Add-on

Automated Device Enrollment and Business Policies: Add-on

Frequently asked questions

What is included in LogMeIn Resolve MSP Elevate?

LogMeIn Resolve MSP Elevate includes unlimited agents, support for 100 endpoints, remote support licenses for desktop, mobile, and camera share, plus 1,000 AI credits per year. It also encompasses incident management, session collaboration, and several AI-assisted features.

What remote access features does LogMeIn Resolve MSP Elevate offer?

This package provides unattended remote access, Windows & Mac remote control, iOS remote view, Android remote control, Chromebook remote view, and file transfer. It also includes screen blanking and keyboard/mouse locking during sessions.

How does LogMeIn Resolve MSP Elevate handle security and integrations?

Security is handled with Zero Trust Access Controls, Multi-Factor Authentication, and Single Sign-On (SSO). Integrations include MS Teams, Active Directory Connector, Multi-Company Support, and a range of PSA Integrations.

What AI features are available in the Elevate package?

The Elevate package includes an annual allocation of 1,000 AI credits. These credits can be used for Session Notes (AI), Virtual Technician (AI), and Dynamic Insights (AI), which help streamline and automate the support process.

Secure handling & support Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

Choose a plan

Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

Enter the number of licenses you're interested in and submit your request — we'll get back to you with a tailored quote.

Number of licenses

Billing Type: Annual Prepaid (1-Year Commitment)

Frequently asked questions

What is included in LogMeIn Resolve MSP Elevate?: LogMeIn Resolve MSP Elevate includes unlimited agents, support for 100 endpoints, remote support licenses for desktop, mobile, and camera share, plus 1,000 AI credits per year. It also encompasses incident management, session collaboration, and several AI-assisted features.
What remote access features does LogMeIn Resolve MSP Elevate offer?: This package provides unattended remote access, Windows & Mac remote control, iOS remote view, Android remote control, Chromebook remote view, and file transfer. It also includes screen blanking and keyboard/mouse locking during sessions.
How does LogMeIn Resolve MSP Elevate handle security and integrations?: Security is handled with Zero Trust Access Controls, Multi-Factor Authentication, and Single Sign-On (SSO). Integrations include MS Teams, Active Directory Connector, Multi-Company Support, and a range of PSA Integrations.
What AI features are available in the Elevate package?: The Elevate package includes an annual allocation of 1,000 AI credits. These credits can be used for Session Notes (AI), Virtual Technician (AI), and Dynamic Insights (AI), which help streamline and automate the support process.

Add-ons

Extend your plan with optional add-ons. Added to your quote request.

LogMeIn Resolve MSP — Data Protection Suite (Add-on)

Grow your service catalog while protecting your customers with backup and advanced endpoint security, powered by Acronis.

On request

LogMeIn Resolve MSP — Endpoint Protection Software (Add-on)

Deliver greater customer value and security with integrated endpoint security, powered by Bitdefender.

On request

LogMeIn Resolve MSP — Camera Share (Add-on)

Go beyond traditional remote device support with live, secure end-user camera streaming.

On request

LogMeIn Resolve MSP Elevate

What's included

Frequently asked questions

Choose a plan

Frequently asked questions

Add-ons

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