NCEBusiness

Microsoft Intune Remote Help

Remote assistance for secure connections to Intune-managed devices, enabling fast and efficient technical support.

Vendor:: Microsoft
SKU:: cfq7ttc0q17r:0001:Commercial

EnterpriseBusiness

MicrosoftBusinessEnterpriseAnnual Prepaid1-Year CommitmentSaaSEuropeMin. 1 licenses

Microsoft Intune Remote Help is a premium add-on for Microsoft Intune, designed to provide a secure and efficient remote assistance solution for organizations. It is primarily developed for IT administrators and helpdesk personnel who need to manage and troubleshoot issues on Intune-managed Windows, Android, and macOS devices. Seamlessly integrated with Intune, Remote Help enables remote viewing of device screens, remote control of devices, and elevated administrative access to perform necessary actions. This eliminates the need for physical access to the device, reducing downtime and improving end-user productivity. Typical use cases include troubleshooting software issues, installing updates, configuring system settings, and guiding users through complex processes. Additionally, robust security features, such as conditional access and session reporting, help maintain organizational compliance and security policies during remote support sessions.

What's included

Fjärrvisning av enheter

Fjärrkontroll av enheter

Administratörshöjd under sessioner

Villkorlig åtkomst för sessioner

Rapportering av sessioner

Säker anslutning med Intune

Integration med Microsoft Intune

Stöd för Windows-enheter

Stöd för Android-enheter

Stöd för macOS-enheter

Chatt inom sessioner

Skärmanteckningar under sessioner

Klippbokssynkronisering

Omstart och återanslutning

Stöd för flera skärmar

Frequently asked questions

What is Microsoft Intune Remote Help?

Microsoft Intune Remote Help is a premium add-on module for Microsoft Intune that allows IT support to remotely view and control Intune-managed Windows, Android, and macOS devices for troubleshooting and support.

Which devices does Remote Help support?

Remote Help supports Intune-managed devices running Windows, Android, and macOS, providing broad coverage for most enterprise environments.

What are the key security features of Remote Help?

Key security features include conditional access for sessions, authentication and authorization through Intune, and detailed session activity reporting for compliance and auditing.

How does Remote Help improve IT support?

Remote Help improves IT support by enabling fast and secure remote access to user devices, reducing travel time, downtime, and increasing the efficiency of support teams and end-user productivity.

Secure handling & support Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

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Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

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Number of licenses

Billing Type: Annual Prepaid (1-Year Commitment)

Frequently asked questions

What is Microsoft Intune Remote Help?: Microsoft Intune Remote Help is a premium add-on module for Microsoft Intune that allows IT support to remotely view and control Intune-managed Windows, Android, and macOS devices for troubleshooting and support.
Which devices does Remote Help support?: Remote Help supports Intune-managed devices running Windows, Android, and macOS, providing broad coverage for most enterprise environments.
What are the key security features of Remote Help?: Key security features include conditional access for sessions, authentication and authorization through Intune, and detailed session activity reporting for compliance and auditing.
How does Remote Help improve IT support?: Remote Help improves IT support by enabling fast and secure remote access to user devices, reducing travel time, downtime, and increasing the efficiency of support teams and end-user productivity.

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