NCEBusiness

Dynamics 365 Customer Service Premium

Elevate customer service with cutting-edge AI tools and proactive solutions for exceptional customer experiences.

Vendor:: Microsoft
SKU:: cfq7ttc0tdkx:0005:Commercial

BusinessAI IncludedEnterprise

MicrosoftAI ReadyBusinessEnterpriseAnnual Prepaid1-Year CommitmentSaaSEuropeMin. 1 licenses

Microsoft Dynamics 365 Customer Service Premium is a comprehensive platform designed to deliver exceptional customer service experiences through a blend of artificial intelligence and advanced tools. This solution is crafted for organizations looking to modernize their customer service operations, achieve greater efficiency, and boost customer satisfaction. The Premium version extends standard functionalities with enhanced AI-driven insights and automation, suitable for mid-to-large enterprises dealing with complex service demands. Key capabilities include a unified agent experience, smart Copilot features to assist agents in real-time, proactive issue resolution powered by AI, real-time analytics for supervisors, and comprehensive self-service options for customers. This enables faster case resolution, more relevant responses, and an overall improved quality of service. The solution is appropriate for industries such as finance, retail, healthcare, and manufacturing, where customer service is a critical differentiator. It helps reduce average handling time, increase agent productivity, and build stronger customer relationships by offering a seamless and personalized interaction.

What's included

Unified agent desktop

Customer Service workspace

Agent experience enhancements

Omnichannel engagement

Customer Service Copilot

Agent-facing Copilot capabilities

Knowledge management

Case management

Scheduling and dispatching

Service-level agreements (SLAs)

Real-time analytics and reporting for supervisors

Integrated self-service portals

Analytics and insights

AI-powered conversational bots

Customer journey analytics

Frequently asked questions

What is the difference between Dynamics 365 Customer Service Premium and the standard version?

The Premium version extends standard functionalities with enhanced AI-driven insights and automation suitable for mid-to-large enterprises with complex service demands. It includes more advanced Copilot features and real-time analytics.

What are the key benefits of Dynamics 365 Customer Service Premium for agents?

Agents benefit from a unified desktop experience, real-time Copilot assistance, and improved knowledge management. This leads to faster case resolution and more relevant responses, increasing productivity.

How do AI and Copilot contribute to customer service in the Premium version?

AI enables proactive problem resolution, real-time analytics for supervisors, and AI-powered conversational bots. Copilot assists agents by providing suggestions and information in real-time, improving efficiency and interaction quality.

Which industries can benefit from Dynamics 365 Customer Service Premium?

The solution is appropriate for industries such as finance, retail, healthcare, and manufacturing, where customer service is a critical differentiator. It helps businesses build stronger customer relationships through seamless and personalized interaction.

Secure handling & support Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

Choose a plan

Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

Enter the number of licenses you're interested in and submit your request — we'll get back to you with a tailored quote.

Number of licenses

Billing Type: Annual Prepaid (1-Year Commitment)

Frequently asked questions

What is the difference between Dynamics 365 Customer Service Premium and the standard version?: The Premium version extends standard functionalities with enhanced AI-driven insights and automation suitable for mid-to-large enterprises with complex service demands. It includes more advanced Copilot features and real-time analytics.
What are the key benefits of Dynamics 365 Customer Service Premium for agents?: Agents benefit from a unified desktop experience, real-time Copilot assistance, and improved knowledge management. This leads to faster case resolution and more relevant responses, increasing productivity.
How do AI and Copilot contribute to customer service in the Premium version?: AI enables proactive problem resolution, real-time analytics for supervisors, and AI-powered conversational bots. Copilot assists agents by providing suggestions and information in real-time, improving efficiency and interaction quality.
Which industries can benefit from Dynamics 365 Customer Service Premium?: The solution is appropriate for industries such as finance, retail, healthcare, and manufacturing, where customer service is a critical differentiator. It helps businesses build stronger customer relationships through seamless and personalized interaction.

Dynamics 365 Customer Service Premium

What's included

Frequently asked questions

Choose a plan

Frequently asked questions

Related products

Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service Professional