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NCEBusiness

Dynamics 365 Customer Service Professional

Strengthen customer relationships with efficient service and personalized experiences through a unified platform.

Vendor:: Microsoft
SKU:: cfq7ttc0lfnk:0001:Commercial

AI IncludedEnterpriseBusiness

MicrosoftAI ReadyBusinessEnterpriseAnnual Prepaid1-Year CommitmentSaaSEuropeMin. 1 licenses

Dynamics 365 Customer Service Professional is a comprehensive cloud-based business application designed to enable organizations to deliver consistent and personalized customer service at scale. It is aimed at small to medium-sized businesses looking to enhance their customer support without the complexity of a full-fledged Enterprise solution. By centralizing all customer information and interactions in one platform, businesses can streamline case management, improve agent productivity, and reduce operational costs. The platform facilitates efficient handling of customer inquiries across various channels, such as email, phone, and chat, ensuring customers receive prompt and relevant responses. This leads to higher customer satisfaction and loyalty. Key capabilities include a knowledge base for quick problem resolution, workflow automation for repetitive tasks, and reporting tools to analyze customer service performance. Typical use cases include unified customer view, case management, knowledge management, and basic analytics.

What's included

Unified interface

Case management

Knowledge management

Service scheduling

Contracts

Queues

Entitlements

Service level agreements (SLAs)

Reporting and analytics

Mobile app access

Multichannel engagement (limited)

Customer service insights (limited)

Customizable dashboards

Relationship cards

Workflows and business processes

Frequently asked questions

What is Dynamics 365 Customer Service Professional?

It is a cloud-based business application from Microsoft, designed for small to medium-sized businesses. It helps deliver consistent and personalized customer service by centralizing customer information and interactions on a single platform.

What features are included in Dynamics 365 Customer Service Professional?

Key features include a unified interface, case management, knowledge management, service level agreements (SLAs), queues, entitlements, reporting, mobile access, and customizable dashboards.

How does Dynamics 365 Customer Service Professional help businesses improve customer satisfaction?

By centralizing customer interactions and offering channels like email, phone, and chat, businesses can deliver prompt and relevant responses. This, combined with a knowledge base and automated workflows, leads to higher customer satisfaction and loyalty.

Is this solution suitable for small and medium-sized businesses?

Yes, Dynamics 365 Customer Service Professional is specifically aimed at small to medium-sized businesses looking for a powerful customer service solution without the complexity of a full-fledged Enterprise solution.

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Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

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Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

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Number of licenses

Billing Type: Annual Prepaid (1-Year Commitment)

Frequently asked questions

What is Dynamics 365 Customer Service Professional?: It is a cloud-based business application from Microsoft, designed for small to medium-sized businesses. It helps deliver consistent and personalized customer service by centralizing customer information and interactions on a single platform.
What features are included in Dynamics 365 Customer Service Professional?: Key features include a unified interface, case management, knowledge management, service level agreements (SLAs), queues, entitlements, reporting, mobile access, and customizable dashboards.
How does Dynamics 365 Customer Service Professional help businesses improve customer satisfaction?: By centralizing customer interactions and offering channels like email, phone, and chat, businesses can deliver prompt and relevant responses. This, combined with a knowledge base and automated workflows, leads to higher customer satisfaction and loyalty.
Is this solution suitable for small and medium-sized businesses?: Yes, Dynamics 365 Customer Service Professional is specifically aimed at small to medium-sized businesses looking for a powerful customer service solution without the complexity of a full-fledged Enterprise solution.

Dynamics 365 Customer Service Professional

What's included

Frequently asked questions

Choose a plan

Frequently asked questions

Related products

Dynamics 365 Customer Service Premium

Dynamics 365 Customer Service Enterprise