Dynamics 365 Contact Center
Dynamics 365 Contact Center Digital
Modernize your customer service with a connected digital contact center experience for enhanced service.
Microsoft Dynamics 365 Contact Center Digital is designed to optimize digital customer interactions, streamline service management, and deliver personalized experiences through AI-driven insights.
- Unified agent desktop
- Digital channels (chat, SMS, social)
- AI-powered conversation intelligence
Dynamics 365 Contact Center Add-on for Customer Service Enterprise
Enhance customer service with advanced omni-channel capabilities and generative AI for efficient interaction and rapid resolution.
Dynamics 365 Contact Center Add-on for Customer Service Enterprise enhances customer service with omni-channel AI capabilities, optimizing agent productivity and customer experience.
- Omni-channel med generativ AI
- Röst- och digitala kanaler
- Intelligent konversations dirigering
Dynamics 365 Contact Center
Elevate customer experience and streamline service operations with AI-powered personalization.
Microsoft Dynamics 365 Contact Center is a cloud-native SaaS contact center solution that provides AI-powered personalization to optimize customer experiences and streamline agent workflows.
- Unified customer data platform
- Generative AI with Copilot integration
- Customer service Copilots
Dynamics 365 Contact Center Voice
Elevate contact center productivity and customer experience with intelligent, AI-powered voice management.
Dynamics 365 Contact Center Voice is a cloud-based voice solution that blends AI with human expertise to enhance customer service experiences and agent productivity.
- AI-driven transkription
- Samtalsöversikter och sammanfattningar
- Rekommenderade svar och åtgärder