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NCEBusiness

Dynamics 365 Contact Center

Elevate customer experience and streamline service operations with AI-powered personalization.

Vendor:: Microsoft
SKU:: cfq7ttc0tdlc:0006:Commercial

MicrosoftAnnual Prepaid1-Year CommitmentSaaSGlobalMin. 1 licenses

Microsoft Dynamics 365 Contact Center is a cloud-native SaaS solution that transforms customer service by leveraging generative AI and a unified customer data platform. It was designed for organizations striving to deliver exceptional, personalized customer experiences while optimizing operational efficiency. The solution centralizes all customer interactions and data, providing agents with a 360-degree view of each customer. With built-in Copilot functionality, routine tasks can be automated, freeing up agents to focus on more complex issues. The system offers proactive insights, intelligent routing, and a personalized service experience across all channels. Key benefits include improved customer satisfaction, reduced handling times, lower support costs, and increased agent productivity. The solution is ideal for medium to large enterprises that require a scalable and intelligent platform to manage complex customer service needs, such as enhancing service quality, handling high contact volumes, and enabling proactive service initiatives.

What's included

Unified customer data platform

Generative AI with Copilot integration

Customer service Copilots

Agent Copilots

Supervisor Copilots

Intelligent routing

Real-time analytics and insights

Personalized customer experiences

Proactive customer engagement

Omnichannel support

Cross-channel consistency

Agent desktop experience

Workload management

Knowledge management

Forecasting and scheduling

Frequently asked questions

What is Microsoft Dynamics 365 Contact Center?

Microsoft Dynamics 365 Contact Center is a cloud-native SaaS solution that utilizes generative AI and a unified customer data platform to enhance customer service experiences and operational efficiency.

What are the key benefits of Dynamics 365 Contact Center?

Key benefits include improved customer satisfaction, reduced handling times, lower support costs, and increased agent productivity through AI-driven personalization and automation.

How does Copilot functionality contribute to customer service?

Built-in Copilot functionality automates routine tasks for agents, freeing them to focus on more complex issues. There are Copilots for customers, agents, and supervisors.

What types of organizations benefit from this solution?

The solution is ideal for medium to large enterprises that require a scalable platform to manage complex customer service needs, enhance service quality, and handle high contact volumes.

Secure handling & support Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

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Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

Enter the number of licenses you're interested in and submit your request — we'll get back to you with a tailored quote.

Number of licenses

Billing Type: Annual Prepaid (1-Year Commitment)

Frequently asked questions

What is Microsoft Dynamics 365 Contact Center?: Microsoft Dynamics 365 Contact Center is a cloud-native SaaS solution that utilizes generative AI and a unified customer data platform to enhance customer service experiences and operational efficiency.
What are the key benefits of Dynamics 365 Contact Center?: Key benefits include improved customer satisfaction, reduced handling times, lower support costs, and increased agent productivity through AI-driven personalization and automation.
How does Copilot functionality contribute to customer service?: Built-in Copilot functionality automates routine tasks for agents, freeing them to focus on more complex issues. There are Copilots for customers, agents, and supervisors.
What types of organizations benefit from this solution?: The solution is ideal for medium to large enterprises that require a scalable platform to manage complex customer service needs, enhance service quality, and handle high contact volumes.

Dynamics 365 Contact Center

What's included

Frequently asked questions

Choose a plan

Frequently asked questions

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