NCEBusiness

Dynamics 365 Contact Center Digital

Modernize your customer service with a connected digital contact center experience for enhanced service.

Vendor:: Microsoft
SKU:: cfq7ttc0tdl0:0007:Commercial

MicrosoftAnnual Prepaid1-Year CommitmentSaaSEuropeMin. 1 licenses

Microsoft Dynamics 365 Contact Center Digital is an advanced solution designed to transform customer service by focusing on digital interactions. The product is engineered for organizations aiming to deliver exceptional customer experiences across various digital channels, such as chat, email, social media, and messaging platforms. It integrates AI to empower agents with real-time data and insights, enabling faster and more personalized responses. Businesses can leverage features like automated case routing to the right agent, AI-driven next-best-action recommendations, and comprehensive tools for managing customer interactions efficiently. By streamlining digital workflows and offering a unified view of the customer, the solution helps improve agent productivity, reduce operational costs, and enhance customer loyalty through consistent and effective service delivery.

What's included

Unified agent desktop

Digital channels (chat, SMS, social)

AI-powered conversation intelligence

Intelligent routing

Customer self-service portal

Knowledge management

Agent scripting and guidance

AI-driven next best action

Seamless escalation management

Customer history and context

Configurable workflows

Performance analytics

Sentiment analysis

Co-browsing

Voice of the Customer

Frequently asked questions

Which digital channels are supported by Dynamics 365 Contact Center Digital?

Dynamics 365 Contact Center Digital supports a range of digital channels including chat, email, social media, and messaging platforms to effectively manage customer interactions.

How does AI assist agents in Dynamics 365 Contact Center Digital?

AI provides agents with real-time data and insights, including next best action recommendations and intelligent routing, enabling faster, more personalized responses.

Can Dynamics 365 Contact Center Digital reduce operational costs?

Yes, by streamlining digital workflows, improving agent productivity, and offering self-service options, the solution can help reduce operational costs.

What is the Unified Agent Desktop in Dynamics 365 Contact Center Digital?

The Unified Agent Desktop is a consolidated interface that provides agents with a complete view of customer history and context, facilitating more efficient and cohesive customer service across all channels.

Secure handling & support Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

Choose a plan

Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

Enter the number of licenses you're interested in and submit your request — we'll get back to you with a tailored quote.

Number of licenses

Billing Type: Annual Prepaid (1-Year Commitment)

Frequently asked questions

Which digital channels are supported by Dynamics 365 Contact Center Digital?: Dynamics 365 Contact Center Digital supports a range of digital channels including chat, email, social media, and messaging platforms to effectively manage customer interactions.
How does AI assist agents in Dynamics 365 Contact Center Digital?: AI provides agents with real-time data and insights, including next best action recommendations and intelligent routing, enabling faster, more personalized responses.
Can Dynamics 365 Contact Center Digital reduce operational costs?: Yes, by streamlining digital workflows, improving agent productivity, and offering self-service options, the solution can help reduce operational costs.
What is the Unified Agent Desktop in Dynamics 365 Contact Center Digital?: The Unified Agent Desktop is a consolidated interface that provides agents with a complete view of customer history and context, facilitating more efficient and cohesive customer service across all channels.

Dynamics 365 Contact Center Digital

What's included

Frequently asked questions

Choose a plan

Frequently asked questions

Related products

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Dynamics 365 Contact Center

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