NCEBusiness

Dynamics 365 Contact Center Add-on for Customer Service Enterprise

Enhance customer service with advanced omni-channel capabilities and generative AI for efficient interaction and rapid resolution.

Vendor:: Microsoft
SKU:: cfq7ttc0tdlc:0009:Commercial

MicrosoftAnnual Prepaid1-Year CommitmentSaaSEuropeMin. 1 licenses

The Dynamics 365 Contact Center Add-on for Customer Service Enterprise is a powerful solution that builds upon the capabilities of Dynamics 365 Customer Service Enterprise. It is designed to meet the evolving needs of contact centers and facilitate a modern, omni-channel customer service experience. The add-on empowers organizations to manage customer interactions efficiently across various digital and traditional channels, supported by generative AI to automate and enhance service processes. This includes intelligent responses, conversation summaries, and recommended actions for agents. The target audience comprises businesses already utilizing Dynamics 365 Customer Service Enterprise that wish to optimize their customer engagement by incorporating advanced AI-driven tools, improving agent performance, and consequently increasing customer satisfaction. Key capabilities include unified agent experiences, automated case management, real-time data for decision-making, and scalability to handle varying volumes of customer interactions. The product helps transform the contact center from a cost center into a strategic hub for building strong customer relationships.

What's included

Omni-channel med generativ AI

Röst- och digitala kanaler

Intelligent konversations dirigering

AI-sammanfattning av konversationer

Assisterade AI-svarsutkast

Kunskapsbas för agenter

Rekommenderade nästa bästa åtgärder

Real Tids transkription

Riktlinjer för agenter i realtid

Analys och insikter för kontaktcenter

Rapport för kundnöjdhet (CSAT)

Agent för kontaktcenter

Integrationsmöjligheter för röst

Hantera kundinteraktioner

Utöka Dynamics 365 Customer Service Enterprise

Frequently asked questions

What is the Dynamics 365 Contact Center Add-on for Customer Service Enterprise?

It is an add-on that extends the capabilities of Dynamics 365 Customer Service Enterprise with advanced omni-channel features and generative AI to enhance and streamline customer contact centers.

What benefits does generative AI offer in this add-on?

Generative AI provides assistance such as intelligent response drafts, conversation summaries, and recommended next best actions for agents, leading to faster and more consistent service.

Is this add-on a standalone product?

No, as the name suggests, it is an add-on that builds upon and requires an existing Dynamics 365 Customer Service Enterprise license to function.

What types of channels are supported by the omni-channel feature?

The add-on supports managing customer interactions across both voice and digital channels, providing a unified experience for both customers and agents.

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Number of licenses

Billing Type: Annual Prepaid (1-Year Commitment)

Frequently asked questions

What is the Dynamics 365 Contact Center Add-on for Customer Service Enterprise?: It is an add-on that extends the capabilities of Dynamics 365 Customer Service Enterprise with advanced omni-channel features and generative AI to enhance and streamline customer contact centers.
What benefits does generative AI offer in this add-on?: Generative AI provides assistance such as intelligent response drafts, conversation summaries, and recommended next best actions for agents, leading to faster and more consistent service.
Is this add-on a standalone product?: No, as the name suggests, it is an add-on that builds upon and requires an existing Dynamics 365 Customer Service Enterprise license to function.
What types of channels are supported by the omni-channel feature?: The add-on supports managing customer interactions across both voice and digital channels, providing a unified experience for both customers and agents.

Dynamics 365 Contact Center Add-on for Customer Service Enterprise

What's included

Frequently asked questions

Choose a plan

Frequently asked questions

Related products

Dynamics 365 Contact Center Digital

Dynamics 365 Contact Center

Dynamics 365 Contact Center Voice