NCEBusiness

Dynamics 365 Contact Center Voice

Elevate contact center productivity and customer experience with intelligent, AI-powered voice management.

Vendor:: Microsoft
SKU:: CFQ7TTC0TDL7:000B:Commercial

MicrosoftAnnual Prepaid1-Year CommitmentSaaSNordicsMin. 1 licenses

Dynamics 365 Contact Center Voice is an advanced, cloud-based voice solution built to transform the customer service experience. It is tailored for contact centers striving to deliver exceptional service by blending the power of artificial intelligence (AI) with human expertise. The product is designed to help organizations enhance agent productivity, automate routine tasks, and personalize customer interactions. It empowers agents to focus on complex issues by providing them with AI-driven insights, real-time transcriptions, and suggested next steps. Business benefits include reduced cost per contact, improved resolution times, and increased customer satisfaction. Key capabilities feature intelligent virtual agents, smart call routing, comprehensive analytics, and a unified agent desktop that integrates all customer information. Typical use cases include managing fluctuating call volumes, optimizing resource allocation, and ensuring consistent, high-quality customer support across all interactions.

What's included

AI-driven transkription

Samtalsöversikter och sammanfattningar

Rekommenderade svar och åtgärder

Intelligenta virtuella agenter (IVA)

Avancerad samtalsdirigering/smart dirigering

Realtidsanalys av samtal

Historisk rapportering och insikter

Enhetlig agentdesktop

Integration med Dynamics 365 Customer Service

Talanalys

Sentimentanalys

Ämneskategorisering

Omnikanal-intellekt (Omnichannel AI)

Automatisering av arbetsflöden

Självbetjäningsmöjligheter för kunder

Frequently asked questions

What is Dynamics 365 Contact Center Voice?

Dynamics 365 Contact Center Voice is a cloud-based voice solution that leverages AI to enhance customer service productivity and experience through features like smart routing, virtual agents, and real-time analytics.

What are the main benefits of Dynamics 365 Contact Center Voice?

Key benefits include reduced cost per contact, improved resolution times, increased customer satisfaction, enhanced agent productivity, and the ability to automate routine tasks.

What features does Dynamics 365 Contact Center Voice include for agents?

Agents benefit from a unified desktop providing AI-driven insights, real-time transcriptions, call summaries, recommended responses, and suggested next steps to handle cases efficiently.

How does Dynamics 365 Contact Center Voice integrate with other Microsoft products?

The solution seamlessly integrates with Dynamics 365 Customer Service, enabling a unified view of the customer journey and helping organizations deliver consistent, high-quality support.

Secure handling & support Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

Choose a plan

Request a quote

Prices are indicative. Final price will be quoted based on contract term and scope. Contact us for a current quote.

Enter the number of licenses you're interested in and submit your request — we'll get back to you with a tailored quote.

Number of licenses

Billing Type: Annual Prepaid (1-Year Commitment)

Frequently asked questions

What is Dynamics 365 Contact Center Voice?: Dynamics 365 Contact Center Voice is a cloud-based voice solution that leverages AI to enhance customer service productivity and experience through features like smart routing, virtual agents, and real-time analytics.
What are the main benefits of Dynamics 365 Contact Center Voice?: Key benefits include reduced cost per contact, improved resolution times, increased customer satisfaction, enhanced agent productivity, and the ability to automate routine tasks.
What features does Dynamics 365 Contact Center Voice include for agents?: Agents benefit from a unified desktop providing AI-driven insights, real-time transcriptions, call summaries, recommended responses, and suggested next steps to handle cases efficiently.
How does Dynamics 365 Contact Center Voice integrate with other Microsoft products?: The solution seamlessly integrates with Dynamics 365 Customer Service, enabling a unified view of the customer journey and helping organizations deliver consistent, high-quality support.

Dynamics 365 Contact Center Voice

What's included

Frequently asked questions

Choose a plan

Frequently asked questions

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Dynamics 365 Contact Center Add-on for Customer Service Enterprise

Dynamics 365 Contact Center