Billing & Payment Policy

This Billing and Payment Policy governs all invoices, subscriptions, recurring services, cloud services, software licences, digital products, and professional services provided by KFN Media. By purchasing or using our services, you agree to comply with this Policy.

All prices are displayed in the applicable currency and are exclusive of taxes unless otherwise stated. KFN Media reserves the right to update pricing at any time. Price changes will not affect completed orders but may apply to future purchases, renewals, or subscriptions.

Any quotation or estimate provided by KFN Media is valid only for the period specified in the quotation. Unless otherwise stated, quotations do not constitute a binding agreement until accepted by both parties.

Invoices are issued electronically unless otherwise agreed. Clients are responsible for ensuring that billing information is accurate and up to date.

Payment is due according to the payment terms stated on the invoice, order confirmation, or service agreement. Failure to pay by the due date may result in suspension or termination of services.

Subscription-based services are billed according to the selected billing cycle. Unless otherwise stated, subscriptions automatically renew until cancelled in accordance with the applicable cancellation terms.

If payment is not received by the due date, KFN Media reserves the right to:

• Suspend or restrict access to services.
• Delay project work or product delivery.
• Charge statutory late payment interest and recovery costs where permitted by applicable law.
• Refer unpaid invoices to a debt collection agency or pursue legal recovery.

Clients are responsible for any applicable taxes, duties, withholding taxes, or governmental charges unless otherwise stated by law.

Due to the nature of digital services and software licences, payments are generally non-refundable once a service has commenced or a digital product, subscription, or licence has been delivered, activated, or made available. Where a refund is approved, it will be processed using the original payment method where reasonably possible.

Clients agree to contact KFN Media before initiating a chargeback or payment dispute. Fraudulent or unjustified chargebacks may result in:

• Immediate suspension of services.
• Revocation of licences or subscriptions where permitted.
• Recovery of outstanding balances and associated costs.
• Permanent restriction from future purchases.

If a payment is declined, rejected, or otherwise unsuccessful, KFN Media may retry the payment where permitted or request an alternative payment method. Services may remain suspended until payment has been successfully completed.

Where multiple currencies are supported, exchange rates may vary. Any currency conversion performed by payment providers or financial institutions is outside KFN Media's control.

Clients must notify KFN Media of any billing error or invoice discrepancy as soon as reasonably possible. We will investigate and correct verified billing errors where appropriate.

Services suspended due to non-payment may be restored after all outstanding amounts have been paid in full. KFN Media does not guarantee that suspended services, stored data, licences, or subscriptions can be recovered after prolonged non-payment.

KFN Media reserves the right to modify this Billing and Payment Policy at any time. Updated versions become effective upon publication on our website unless otherwise required by law.

For billing, payment, invoice, or account enquiries, please contact KFN Media through our contact page.